(800)-398-5980
(877)-542-2488

OCEAN GALLERY COVID-19 RENTAL POLICIES

Ocean Gallery Properties has been serving vacationers for over 30 years and is committed to the best customer service on the St. Augustine beach. During these trying times, we have enforced our standards and are following government regulations and guidelines as mandated by the Center for Disease Control and the Department of Business Practices and Regulations. As we are provided with the new information, we will continue to update this page.

St. Johns County has been approved for Short Term Vacation Rentals on 5/22/2020 with detailed Plan for Opening Short Term Vacation rentals, which must be adhered to by all vacation rental companies in St. Augustine. To view the plan, please click the link below. The time frame for the duration of these regulations is not known at this time as it is subject to future State Executive Orders and County Ordinances. 

  • Vacation rental reservations, from areas identified by Governor DeSantis through Executive Order as high risk (currently CT, LA, NJ, NY), must be for periods longer than the quarantine mandated by the Order. Guests occupying those vacation rentals must adhere to all quarantine restrictions or be subject to established criminal and civil penalties.
  • Reservations must “maintain adequate time” between the guest check-out and the follow-up check-in to allow for effective cleaning and disinfecting of the rental properties. In order to follow this directive, some of the reservations will require 24 hours between guest stays. If you have a reservation that is “back-to-back” (same-day departure/arrival for the individual property) it will be subject to change of leaving one day early. We have been communicating via emails and phones to notify our guests who are affected by this new requirement. You can contact us at any time for further information.

Florida & St. Johns County Vacation Rentals Opening Plan

PHASE 2 OF FLORIDA REOPENING

  • Restaurants and retail stores allow 100% occupancy for indoor capacity
  • Museums and libraries allow 50% occupancy; State parks and attractions are open
  • Barbershops and hair salons are open; Fitness centers and gyms are open with social distancing guidelines in place with 100% capacity
  • Bars and entertainment venues (movie theaters) can operate at 50% capacity

ST. AUGUSTINE REOPENING

  • St. Johns County beaches are OPEN
  • St. Augustine attractions are open, including St. Augustine Alligator Farm, Lightner Museum, Lighthouse and many more
  • July 4th Fireworks Display has been canceled, with a possibility of being rescheduled for a later date.

BOOKING AND CANCELLATION POLICIES

Ocean Gallery is implementing a more flexible cancellation policy due to these unprecedented times. We understand the impact this pandemic has had on everyone and we continue to work with our rental guests and owners through this trying time. 

Reservations made prior March 13, 2020, have options to change the dates of the booking or receive a full refund of the payment. Reservations made after March 13, 2020, have the option to reschedule for a future date. These bookings, as well as any new bookings made, are subject to regular Ocean Gallery cancellation policy.

HOUSEKEEPING & COVID-19 GUIDELINES

We understand the uncertainty facing everyone as we navigate through these times together, to ensure our guest safety we have put additional cleaning, sanitizing and disinfecting measures in place across all of our properties, as required by EPA & CDC. We continue to maintain 24 hrs. in between the guests to ensure compliance with the new guidelines and internal procedures. Our goal is to provide a safe and healthy environment for our guests, owners, staff, and vendors.

CDC Resources

CDC Safety Plans

Center For Disease Control

World Health Organization

Florida Department Of Health

St. Johns County Updates

Should you have any questions or concerns, please contact us. To help you continue to stay informed we have included a few websites that are good resources.

We sincerely hope that everyone remains safe and healthy during this time, and we look forward to seeing you all again at Ocean Gallery!

The Ocean Gallery Properties, Inc.

4600 Highway A1A South,
St. Augustine, Florida USA 32080
Information: (800) 398-5980
Reservations: (877) 542-2488
Local: (904) 471-6663
Fax: (904) 471-5994

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